Coastal Medical Patient Portal
Please do NOT use the Portal for urgent matters. If you need emergent or urgent care, please call 911.
As of January 31, 2022, test results that you see on the portal may not yet have been reviewed by your primary care clinician. However, you can rest assured that all this information will be reviewed by your clinician, and information regarding your test results will still be sent to you.
About the Portal
Coastal Medical’s Patient Portal is fast, simple and secure and available to you 24 hours a day, seven days a week. On the Portal you can book an appointment, request a prescription refill, message your practice and even view your lab results.
Frequently Asked Questions
How do I sign up for the Patient Portal?
Current patients who have never registered for a Patient Portal account can register by calling your Coastal practice or by asking to register at your next office visit.
NOTE: If you are a new patient, you automatically get a Portal account with a temporary password. Temporary passwords are only available for 48 hours. If this password expires you will need to get a new password by visiting Account Recovery and resetting your password or username.
What if I forgot my username or password?
You will need to reset your username or password. There are two ways to update these Portal credentials:
Reset Online: If you forgot your Portal password or username, you can reset it yourself using Account Recovery. Information to reset your username or password will be sent to the email associated with your account.
Patient Portal Support: For help resetting your username or password, contact a Portal Advocate by calling 866-779-3655 Monday through Friday from 8 a.m. to 4:30 p.m. or by emailing a message to firstname.lastname@example.org at anytime.
You can also follow our step-by-step guide (PDF) for more help logging in.
Can I schedule an appointment on the Portal?
Yes. You are encouraged to use the Portal for appointment scheduling. Once you log into your Portal account, navigate to the "Appointments" section of the dropdown menu and submit your "New Appointment Request."
The staff at your Coastal Medical office will confirm the appointment or contact you by your preferred method of communication to find a mutual time for you and your provider.
Can I request a prescription refill on the Portal?
Yes. You can request refills on the Patient Portal by clicking "Refill Requests" in the "Messages" section of the dropdown menu on the Portal homepage.
Before requesting a prescription refill on the Portal, check your medication bottle to ensure that there are no refills left. If there are refills left, please call your pharmacy first.
Can I ask my provider a question through the Portal?
Yes. The Patient Portal is a fast, simple and secure way to contact your Care Team with non-urgent medical questions. Click "Ask the Practice Team" to get routine matters addressed quickly whether you're at home or on the go.
Portal messaging should never be used in an emergency situation. If you are experiencing a medical emergency, please call 911.
Can I get my lab results on the Portal?
Yes. You can view your lab results after your clinician publishes them. If your lab results are not posted on the Portal, they may not be final. You will receive an email when your results are ready for you to view.