Coastal Medical Policies and Frequently Asked Questions
We want to make sure you have answers to your questions at your fingertips. Please see below to view Coastal’s policies and commonly asked questions from our patients.
Policies at Coastal
Coastal Medical Code of Conduct
FAQs from Coastal Patients
What do I do if I’m sick at night or on the weekend?
How do I communicate a general health question?
The best way to communicate with your office with general questions is through the Patient Portal. On the patient portal, you can send your practice a message, request an appointment, view your lab results and much more.
What do I do if I’m having an issue with my portal?
Our Portal Support Team is here to guide you through any technical questions you have about using/accessing the patient portal, such as resetting a password and showing you where to find information. To contact our Portal Helpdesk please call 866-779-3655 Monday to Friday 8 a.m. to 4:30 p.m. or by emailing a message to firstname.lastname@example.org.
Who do I contact if I’d like to recognize exceptional care or if I have a concern?
How do I become a new patient of Coastal?
What do I do if I have a billing question?
What do I do if I have a prescription question?
For prescription refills, please call your pharmacy directly – Coastal is no longer handling prescription refills over the phone. For all other medication questions, please contact your practice. Coastal’s Pharmacy Team is here to help.
How do I get access to my medical records?
Request for Medical Records
Requests for patient's medical records will be billed to the patient according to state regulations.
Online Forms for Requesting a copy of Medical Records
- Patient Online Access Form - for individual patients or their legal guardians to request medical records.
- Third Party Request Portal - for healthcare providers, attorneys or those requesting the medical records of someone other than themselves (and who are not the legal guardian).
Can I transfer to another Coastal office?
In many cases, yes. Please speak with your practice manager at your current Coastal practice and she/he will assist you with your request.