Insurance, Billing and Financial Assistance

Frequently Asked Questions about Your Bill

  • How can I get an itemized bill? 
    Call patient financial services at 1-800-884-6966.

  • What does my bill look like?
    A diagram explaining how to read your bill can be found on the back side of your bill. See an example.

  • What is an EOB? 
    EOB stands for explanation of benefits. It is not a bill; it simply explains your insurance coverage.

  • Could I receive more than one bill for my hospital stay? 
    Yes. You could receive a number of bills along with your hospital bill.

  • Why doesn't my insurance cover everything? 
    Not all insurance policies are the same; your coverage depends on your particular insurance plan. Your plan could have co-payments or deductibles that are your responsibility. You should check with your insurance company to see what is and what is not covered.

  • Why does it take so long for the hospital to send me a bill for balances?
    The hospital must bill your insurance company prior to billing you. The process could take months to complete.

  • Do you offer any kind of financial assistance?
    Yes. We offer financial assistance to patients who meet specific income guidelines. Apply now.

  • Why do I have to give my coverage more than once? 
    We might not always have your most recent coverage or updated information.

  • If I am not asked about my insurance, should I still give it? 
    Absolutely! For the hospital to bill appropriately and receive payment, we need your correct insurance information.

  • Will I be charged for a private room? 
    Yes, there is an additional charge for a private room and a deposit is required. It is a good idea to call your insurance company prior to your hospital visit to see if the charge will be covered. If a private room is medically necessary and ordered by your physician, you will not be charged.

  • How and where can I pay my bill?
    You can pay your bill online with a credit card or our hospitals accept cash, checks and all major credit cards. You can send payment in the envelope that accompanies your or bill.